Policy

Refund & Cancellation Policy

Travel with Moeen — Understand our refund structure before you book.

A. Service Charges (Private Tours)

In the event of any cancellation, the following Travel with Moeen service charges apply (in addition to hotel/transport penalties):

  • Cash Refund: 10% of the total package price is deducted.

  • Credit Adjustment: 5% deduction if the balance is adjusted toward a new booking within the next 3 months. (Note: New package prices may vary based on peak/off-season rates).

B. Hotel Cancellations

  • Over 2 weeks' notice: 100% Refund.

  • 1 week notice: 75% Refund.

  • 7 days to 24 hours' notice: 60% Refund.

  • Within 24 hours (due to flight/road issues): 60% refund or adjustment within the same calendar year.

Note: Some hotels have stricter policies. Please confirm with your agent if your specific hotel allows refunds or only date adjustments.

C. Transport Cancellations

  • Over 1 week notice: 100% Refund.

  • 7 days to 24 hours' notice: Deduction of 1-day car rental.

  • Within 24 hours: Deduction of a minimum of 2-days car rental.

D. Group / Fixed Departure Tours

  • 15+ days before trip: 90% Refund.

  • 7–14 days before trip: 50% Refund.

  • 5 days before trip: 25% Refund.

  • Less than 5 days: 0% Refund.

  • Unused Services: No refunds are provided for non-utilization of any service (jeep rides, day visits, etc.) once the trip is underway.